Exec search for a Performance Director of a Home Energy Company

Introduction
We were hired to appoint a Performance Director for a home energy company. The brief was to find a leader who could lift operational results end to end, improve customer experience and grow margin in a safe and compliant way. After networks and advertising failed, we ran an executive search and delivered a clear, evidence-based shortlist.

The challenge

• Hire a Performance Director with proven ops and commercial gains in energy or home services.
• Align sales, digital, contact centre, field and supply chain with clear handovers.
• Partner with CEO, COO, CFO, Ops and Regulatory to set priorities and decide fast.
• Set weekly and monthly reviews with goals tied to revenue, margin, cost to serve and customer outcomes.
• Build a performance backbone: clean data, dashboards, forecasting, workforce and route planning, stock control.
• Lift field productivity and quality: first-time fix, on-time arrival, throughput, safety, less rework.
• Fix core journeys: quote-to-install for heat pumps, solar and EV, meter-to-bill, accuracy, refunds and collections with fair treatment.
• Meet all rules: Ofgem, smart meter targets, HSE, Gas Safe/NICEIC, MCS/RECC.
• Grow with solid unit economics: better leads, higher conversion, fewer cancels, clear pricing and partner programs.
• Track key KPIs: NPS, complaints, ASA, FCR, appointment availability, throughput, first-time fix, cost to serve, margin per job, billing accuracy, bad debt, churn, smart meter installs, safety and cash collection.
• Be visible across depots, contact centres and partners with regular travel.

Our approach

• Aligned role and success measures with CEO and COO tied to the plan.
• Mapped talent in energy, smart metering, field service, home installs and adjacent utilities.
• Engaged proven Performance, Operations and Transformation leaders.
• Kept the process tight and confidential.

The result

• Delivered a strong shortlist in five weeks; offer accepted in seven.
• The hire brought energy retail and field ops experience with gains in billing accuracy and field productivity at lower cost.
• Early wins: single performance view, clean review cycle, fewer billing errors, fewer complaints, higher first-time fix, faster installs, lower cost to serve, better cash collection, smart meter targets back on track, safer ops and higher CSAT.

Why it worked

• Direct search reached strong passive candidates in energy and home services.
• A clear brief and fair process built trust for client and candidates.
• Tight timelines and senior backing kept momentum to offer.

Contact us
If you are hiring a Performance Director in home energy we can help.
Call 0207 160 6996
Email info@executiveheadhunters.co.uk
Visit executiveheadhunters.co.uk
Book a confidential discussion with a Director to plan your search.